James Carter
Senior Carer
82%
Overall confidence
Scenario questions
A person you support tells you they feel unsafe with another care worker. What would you do?
Staff answer
Listen, reassure them, record in their words and report to my manager immediately as a safeguarding concern. I would not promise confidentiality.
Self-confidence
Confident on reporting and immediate safety
Someone supported by your service wants to make a complaint. What would you do?
Staff answer
Thank them, explain they can complain to us or directly to CQC, give them the complaints leaflet and tell my manager the same day.
Self-confidence
Knows the route and documentation
How do you use a care plan on a visit?
Staff answer
I read it before I arrive, follow personal preferences and risks, and note any changes or concerns in the visit record.
Self-confidence
Strong everyday practice
You notice a MAR entry looks wrong from a previous visit. What do you do?
Staff answer
I do not alter someone else's entry. I record what I found, contact the office and document on the MAR with date and time.
Self-confidence
Good medicines awareness
Assigned categories
- Safeguarding
- Complaints
- Care plan knowledge
- Medicines (where relevant)
All prep categories
- Safeguarding
- Whistleblowing
- Complaints
- Dignity & respect
- Escalation
- Incidents
- Care plan knowledge
- Medicines (where relevant)
- Infection prevention (where relevant)
- Mental capacity & consent (where relevant)